All products are covered by a manufacturer guarantee covering manufacturing defects and breakdowns due to faulty components. Guarantees are limited to domestic use only and excludes consumable items such as belts and needles as well as misuse or accidental damage. Please note that on the very large 30cm and 40cm Balls we can notguarantee that they arecompletely solid in the core of the ball. PLEASE NOTE THE DIMENSION GIVEN IS THE HEIGHT OF EACH POLYSTYRENE BALL (ie the diameter of the ball). Pfaff & Viking Husqvarna - 2 years parts and labour, 5 years parts guarantee (Excluding 140s and 160s, E10 and E20 models). This means that if you are cutting them in half or carving deep shapes into them, then you could encounter beading where the polystyrene hasn't fused together properly. They are still perfect for covering & painting and for carving surface detail into, but we can not guarantee a clean cut / finish if you are cutting towards the core of the ball.

Please note we ship all sizes to UK. We only ship up to maximum 150mm (15cm) size of polystyrene ball to overseas/international customers.Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error